# Not able to join via Gmail or apple account in my iPad

**URL:** <https://community.teachmint.com/t/not-able-to-join-via-gmail-or-apple-account-in-my-ipad/539>\
**Category:** General\
**Created:** [2 July 2025 07:16 UTC](https://community.teachmint.com/t/not-able-to-join-via-gmail-or-apple-account-in-my-ipad/539 "2025-07-02T07:16:55Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![yogesh\_tutorials](https://yyz1.discourse-cdn.com/flex009/user_avatar/community.teachmint.com/yogesh_tutorials/32/149_2.png) [@yogesh\_tutorials](https://community.teachmint.com/u/yogesh_tutorials)\
**Post date:** [2 July 2025 07:16 UTC](https://community.teachmint.com/t/not-able-to-join-via-gmail-or-apple-account-in-my-ipad/539/1 "2025-07-02T07:16:56Z")

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Not able to write user name as that area semms already filled and not able to write on in and even after saving the entered data the process doesn’t go forward.

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**Author:** ![muskan](https://yyz1.discourse-cdn.com/flex009/user_avatar/community.teachmint.com/muskan/32/36_2.png) [@muskan](https://community.teachmint.com/u/muskan)\
**Post date:** [7 July 2025 06:15 UTC](https://community.teachmint.com/t/not-able-to-join-via-gmail-or-apple-account-in-my-ipad/539/2 "2025-07-07T06:15:34Z")

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Hi,  
Thank you for reporting this issue, and welcome to the Teachmint Community! 😊

It seems the issue you’re facing might be due to a **browser caching problem**. Here’s how you can fix it:

### Steps to Clear Cache on Desktop:

#### If you’re using **Google Chrome** :

1. Open Chrome and click on the **three dots** (⋮) in the top-right corner.
2. Go to **Settings \> Privacy and Security \> Clear browsing data**.
3. In the popup, choose **“Cached images and files”** (you can uncheck others if you wish).
4. Click **“Clear data”**.
5. Now, **refresh the Teachmint page** and try again.

### To Clear Cache on Android:

1. Go to your **phone’s Settings**
2. Tap on **Apps** or **App Manager**
3. Find and select **Teachmint**
4. Tap on **Storage**
5. Tap on **Clear Cache** (⚠ _Do not tap on ‘Clear Data’_)

After this, please **log in using the same mobile number** that you used while creating the account. This will help retrieve your existing profile.  
If that still doesn’t work, you can create a new account and get started again.

Let us know if the issue persists — we’re happy to assist further! 🙌