Why does the stylus work for writing on the panel, but the touch does not work when using a hand?
Please follow the steps below to troubleshoot the touch functionality issue:
1- Clean the Screen:
Sometimes, dirt or residue on the screen can affect touch sensitivity. Please use a soft microfiber cloth to clean the screen and check if the touch functionality improves.
2- Restart the Panel:
Power cycle the panel to ensure that any temporary glitches are cleared.
3- Check the Earthing:
It is important to ensure that the panel is properly earthed. Please check if the earthing is correct.
4- If the Earthing is Proper:
You can proceed with performing a factory reset or checking for an OS update to resolve the issue.
5- If the Earthing is Not Proper:
In this case, we recommend ensuring the earthing is correctly done before further troubleshooting.